PRIVACY POLICY

  1. Definition

Drip Froid understands that you care how information about you is used and shared and the trust you have placed on us is our biggest strength and we value it the most. This privacy policy (“Policy”) describes the information that we gather and can store through the Drip Froid website and/or Drip Froid Jewellery Stores, how we use it and the steps that we take to protect it. By accessing and/or using the Drip Froid website and Drip Froid Jewellery Store you confirm that you have read, understood and consent to be bound by the terms of our Policy

  1. Collection of Personal Information

Information You Give Us: We may receive and store any information that you submit in the Drip Froid website and Stores or give us in any other way. This includes information that can identify you, (“Personal Information”) such as your name, gender, email address, mobile number, age, photo and in some cases, billing information like delivery address, PAN, GSTIN. While this is not mandatory, if you choose not to provide your Personal Information as requested by us, we may not be able to provide you with our products and services adequately. Customers should also note that when the transaction value crosses a certain threshold, certain information like PAN has to be mandatorily collected as per government regulations. We may also collect testimonials and feedback from our customers to gauge and improve our products and services.

We may also collect some payment related information during online payment like credit/debit card details including name, card number, expiry date. If you opt for storing them, they will be tokenised and used as per RBI regulations.

Automated information: This data does not contain any personally identifiable information and is anonymised. Like many sites, we use “cookies” to collect information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions and services of our website. We identify and use your IP address to gather broad demographic information and to administer our website.

Information from Other Sources: Various portions of our premises may be under CCTV surveillance for providing adequate security to our customers, our employees and our products. Further, we may store any and all images, photographs, videos taken of people & events in our premises or at our carefully curated instore, online and at external events.

  1. Usage of your Personal Information

Drip Froid may use the information in the following ways:

  1. To improve our website in order to provide more efficient and customized experience
  2. To allow us to serve in more meaningful way depending upon customer’s needs.
  3. To promote a safe service to measure consumer interest in our products and services
  4. To detect and protect us against error, fraud and other criminal activity
  5. To administer a contest, promotion, survey or other site feature.
  6. To send periodic communication over emails, messages or calls regarding your order or other products and services
  7. To troubleshoot problems, resolve disputes and to settle due payments
  8. To comply with our terms and conditions for products and services
  9. And as otherwise described to you at the time of collection.
  1. Sharing of your Personal Information

with third party vendors who provide services or functions on our behalf. Third party vendors may have access to but collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
with law enforcement and governmental entities when required by law, including disclosures required as per the applicable regulations. We may disclose personal information or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
to an acquirer, successor as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of your personal information commits to a privacy policy that has terms substantially consistent with this Policy

  1. Protection of your Personal Information

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. During transmission we use Transport Layer Security (TLS) methodology, which encrypts information you input. We shall also put in our best efforts to comply with the local Data protection laws as enforced. We maintain appropriate physical, technical and administrative safeguards to protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to Personal Information. Whilst we cannot guarantee that loss, misuse or alteration of Personal Information will never occur, we use all reasonable efforts to prevent it.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

  1. Access and retention

We respect customer’s rights to their Personal Information provided to us. You may, at any time, log into your account or visit out stores to:

request access to or correction of your Personal Information;
make any inquiries, requests or complaints in relation to the use of your Personal Information; or
withdraw your consent to the processing of your Personal Information
You can tell us not to contact you with information regarding Drip Froid products and services anymore. You can do this by following the unsubscribe instruction on any communications sent to you. You can also exercise this right at any time by using the contacting us details at the end of this privacy policy.

Your Personal Information is retained until the purposes for which we have collected your Personal Data is fulfilled. The information shall be retained for various business (transactional and promotional), legal and regulatory purposes as described in Section 3 of this policy

  1. Changes to the Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and we suggest you to check this Policy periodically. Your continued use of our products and services after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy

  1. Contacting us

If you have any questions about this Privacy Policy, please contact us at Drip Froid.

826 422 4103

info@dripfroid.com